FAQS
Frequently Asked Questions (FAQ)
Welcome to Vexan's FAQ section! We’ve answered the most common questions to help you find quick information about our knitwear collections, shipping, returns, and more.
GENERAL QUESTIONS
Q: What is Vexan?
A: Vexan is a premium online store offering a curated collection of knit sweaters, cardigan sweaters, and the latest new arrivals. Our designs focus on comfort, quality, and timeless style for all seasons.
Q: What materials are Vexan sweaters made from?
A: Our sweaters are made using high-quality fabrics, including soft cotton blends, acrylic yarns, and premium knits that provide warmth, breathability, and durability.
Q: How can I contact Vexan customer support?
A: You can contact our friendly support team by visiting the Contact Us page on our website or emailing us at Support@vexan.shop. We typically respond within 24 to 48 hours.
ORDERING AND SHIPPING
Q: How do I place an order on Vexan?
A: It’s easy! Simply browse our collections, choose the item you love, select your size, and proceed through our secure checkout to complete your purchase.
Q: When will my order be shipped?
Handling Time: Orders are processed within 1–2 business days (Monday to Friday).
Transit Time: Most orders are delivered within 4–6 business days.
Cut-Off Time: Orders placed after 5:00 PM (EST) will be processed on the next business day.
Total Delivery Time: Usually 5–8 business days, including processing and shipping.
Q: What are the shipping costs?
A: We offer flat-rate shipping of $5.00 on all U.S. orders, securely delivered via trusted carriers.
Q: Can I track my order?
A: Yes! Once your order has shipped, you’ll receive a tracking number by email. You can also use the “Track Your Order” feature on our website at any time.
Q: What payment methods does Vexan accept?
A: We accept a range of secure payment options for your convenience:
Credit & Debit Cards
- PayPal
- Venmo
RETURNS AND EXCHANGES
Q: What is Vexan’s return policy?
A: We offer a 30-day hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of delivery. Visit our Return Policy page for complete details.
Q: How do I initiate a return or exchange?
A: Go to the Returns section on our website, follow the steps provided, and our support team will guide you through the process smoothly.
Contact Information
Business Name: Zevor
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday To Friday)
Business Contact: +1 (757) 465-1993
Business Email: Support@vexan.shop
Business Address: 1820 Annette Dr, Irving Texas 75061, United States