FAQ
Frequently Asked Questions (FAQ)
Welcome to Vexan.shop’s FAQ section! We’ve compiled answers to commonly asked questions to provide you with quick and helpful information about our store, products, and services.
GENERAL QUESTION
Q: What is Vexan.shop?
A: Vexan.shop is an online store specializing in premium leather belts and men’s accessories. Our collection features high-quality, durable, and stylish belts designed for both casual and formal wear.
Q: What materials are your belts made from?
A: Our belts are made from genuine leather, ensuring durability, comfort, and a premium finish. Each belt is crafted with high-quality buckles and fine stitching for long-lasting use.
Q: How can I contact Vexan.shop customer support?
A: You can reach out to our customer support team by visiting the "Contact Us" section on our website or emailing us at Support@Vexan.shop. We’re always happy to assist you!
ORDERING AND SHIPPING
Q: How do I place an order on Vexan.shop?
A: Simply browse our website, select the leather belt you’d like to purchase, and proceed to checkout. Follow the instructions to complete your order.
Q: When will my order be shipped?
Transit Time: Orders will typically arrive within 4 to 6 business days (Monday to Friday).
Handling Time: Orders are processed and prepared for shipment within 1 to 2 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: The total delivery time, including both handling and transit time, is typically 5 to 8 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through the "Track Your Order" page on our website. This page provides up-to-date tracking details for your purchase.
Q: What payment methods does Vexan.shop accept?
A: We accept the following payment methods:
Credit and Debit Cards
- Venmo
- PayPal
RETURNS AND EXCHANGES
Q: What is Vexan.shop’s return policy?
A: We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the "Contact Us" page or email us at Support@Vexan.shop.
Contact Informtion
Business Name: vexan
ChatSupport: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday To Friday)
Business Contact: +1(775)986-5200
Email: support@vexan.Shop
Business Address: 2460 Brentwood Ave, Baltimore Maryland 21218, United State